Frequently Asked Questions

Layaways can be paid for online, or in store. Payments can be made individually, or set up on an auto-pay schedule. Click here to make an online payment.

Our Shane Co. Card is financed through Wells Fargo and can be paid here.

All of our men’s bands have an associated millimeter width either in the title of the item or in the product description. If you are unsure of the width on a woman’s ring, you can always live chat or call an online customer service representative at 1-866-467-4263. you may also call your local showroom or stop in to try the ring on.

Each one of our diamonds is graded by Shane Co. diamond graders who are all GIA certified (Gemological Institute of America) and most of our inventory is formally graded by a third party lab, such as GIA, IGI (International Gemological Laboratory International), GSI (Gemological Science International) or AGS (American Gem Society). The grading of the diamond you purchase will be printed on your certified appraisal. The appraisal will show the weight, color and clarity of your diamond, the retail price you purchased it at and a detailed description of your diamond.

Our bridal collection accent diamonds are fully faceted, with a clarity of SI2/I1 for any carat weight. Having fully faceted accent diamonds means more light return because of the increase in facets.

The accent diamonds in our fashion collection are fully faceted and I1/I2 in clarity for every diamond no matter what the carat weight. Some jewelry companies will decrease their quality of accent diamonds to lower the cost of the jewelry. Ask to view the diamonds in the jewelry with a loupe to see the quality with your own eyes.

Some of our jewelry styles are available in multiple colors contact us to find out if the item you like comes in different gemstone colors.

If there is a gemstone that you would like to see at your local showroom, call the store and speak with a sales associate to have the gemstone selected for you. The associate will be able to get the gemstone to that location and set up an appointment for you to view it. Depending on the urgency of your need for the gemstone, you could secure it with a deposit to ensure that it will be there even if you cannot make your appointment. This deposit is fully refundable.

Contact your local showroom and a customer service representative or sales associate will be able to check the availability of the desired item. You also have the opportunity to buy online and pick up in store, and if the item isn’t already there, we will transfer it to that store for free.

Our website and showrooms share a live inventory, meaning all of the items dispersed throughout our 20 locations will be shown online for purchase. Many of the items will be available at most showrooms. However, there are some instances where an item shown online is not available in every showroom location. This may happen because we do not catalog our items, meaning we purchase a small quantity and when the item is sold out, we do not always replenish it.

Your in-store purchase history is not visible online.

Your six-month cleaning and inspection will usually take five to 15 minutes. The process includes a soak in the ultrasonic cleaner, which contains a mix of chemicals aimed to remove dirt and other grime and clean the metal. This is followed by a gentle scrub and finally a deep clean by a steamer. Next, your Shane Co. sales associate will inspect the jewelry for preventative maintenance. If your item needs additional maintenance or repair, this may result in additional time.

Depending on the extent of the work that needs to be done or the amount of items needing service, jewelry may need one day to two weeks in the shop, plus shipping time both to and from our jewelers if you are sending in to our online customer service team. Your sales associate or customer service representative will be able to give you a more realistic timeframe when you speak with them.

We apologize for the inconvenience. Normally the unsubscribe process takes place within 48 hours. If it’s already been longer than 48 hours from your first request, please email the webmaster from the Contact Us page and we’ll make sure your email address is removed.

Your in-store purchase history is not visible online.

If, for any reason, you are not completely satisfied with any jewelry purchase from Shane Co., you may return it for a full refund within 60 days, as long as the merchandise is in its original condition and has not been worked on by any jeweler outside of Shane Co. Your refund will be given based on your original payment method:

• Credit card purchases are refunded back to the original card on which the purchase was made.
• Cash purchases are refunded with a check.
• Check purchases have a 10-day waiting period from the date the check was originally written. After the 10-day period, a refund check will be issued for your return.

Any cancellations of a layaway will also be 100% refunded in the same way. There are no penalties or fees associated with a layaway, whether you complete the layaway or not.

All domestic orders are shipped for free. However, any upgraded shipping fees or international shipping fees are not refunded.

Layaways can be paid for online, or in store. Payments can be made individually, or set up on an auto-pay schedule. Click here to make an online payment.

No. As our Shane Co. Card is financed through Wells Fargo, payments on the card must be done so at a Wells Fargo location or on the Wells Fargo Financing website here.

Our Shane Co. Card is financed through Wells Fargo and can be paid here.

Each one of our diamonds is graded by Shane Co. diamond graders who are all GIA certified (Gemological Institute of America) and most of our inventory is formally graded by a third party lab, such as GIA, IGI (International Gemological Laboratory International), GSI (Gemological Science International) or AGS (American Gem Society). The grading of the diamond you purchase will be printed on your certified appraisal. The appraisal will show the weight, color and clarity of your diamond, the retail price you purchased it at and a detailed description of your diamond.

Our bridal collection accent diamonds are fully faceted, with a clarity of SI2/I1 for any carat weight. Having fully faceted accent diamonds means more light return because of the increase in facets.

The accent diamonds in our fashion collection are fully faceted and I1/I2 in clarity for every diamond no matter what the carat weight. Some jewelry companies will decrease their quality of accent diamonds to lower the cost of the jewelry. Ask to view the diamonds in the jewelry with a loupe to see the quality with your own eyes.

Unfortunately, we do not offer these styles because the design does not allow us to resize them.

All of our men’s bands have an associated millimeter width either in the title of the item or in the product description. If you are unsure of the width on a woman’s ring, you can always live chat or call an online customer service representative at 1-866-467-4263. you may also call your local showroom or stop in to try the ring on.

If there is a gemstone that you would like to see at your local showroom, call the store and speak with a sales associate to have the gemstone selected for you. The associate will be able to get the gemstone to that location and set up an appointment for you to view it. Depending on the urgency of your need for the gemstone, you could secure it with a deposit to ensure that it will be there even if you cannot make your appointment. This deposit is fully refundable.

Our website and showrooms share a live inventory, meaning all of the items dispersed throughout our 20 locations will be shown online for purchase. Many of the items will be available at most showrooms. However, there are some instances where an item shown online is not available in every showroom location. This may happen because we do not catalog our items, meaning we purchase a small quantity and when the item is sold out, we do not always replenish it.

Contact your local showroom and a customer service representative or sales associate will be able to check the availability of the desired item. You also have the opportunity to buy online and pick up in store, and if the item isn’t already there, we will transfer it to that store for free.

Some of our jewelry styles are available in multiple colors contact us to find out if the item you like comes in different gemstone colors.

Oftentimes, our jewelry styles are available in multiple metal types. If you do not see the metal type you are looking for, contact us or visit your local showroom and a sales associate will be able to tell what other metal types it is available in.

The metal of your jewelry is also alloyed with a mix of other metals to make it stronger. Your skin turning black or green can be caused by any of the following:

• A reaction of the metal alloys with naturally occurring chemicals on your skin
• Lotions or hand soaps reacting with the metal alloys
• An allergy to the metal alloys

If you currently own a gemstone from Shane Co. that is mounted in a ring or pendant, you can have it mounted in a new setting. If you want a new ring style, talk to your sales associate about trading in your current ring from us towards a new setting.

If you would like to mount a gemstone that is not from Shane Co. into a new setting, in most cases we can set it for you. Since the stone is not from us, there will be a labor charge and a charge for the new crown prongs. Charges will vary depending on the size of the stone.

If you currently own a ring bought from Shane Co. and are interested in purchasing a new diamond or gemstone, this is covered under our upgrade program and you will only be charged for the new gemstone, not any labor fees. If you have a ring not bought from Shane Co. and are looking to purchase a gemstone from us, in most cases we can set it for you. Since the ring is not from us, there will be a labor charge and a charge for new crown prongs. Charges will vary depending on the ring style that you currently have.

No. Unfortunately, 100% custom-made jewelry is not something that we offer in our service facilities. The process of designing and producing custom-made jewelry is an extensive and complex process that our local jewelers do not undertake.

No. Unfortunately, 100% custom-designed jewelry is not something that we offer in our service facilities. The process of designing and producing custom-made jewelry is an extensive and complex process that our local jewelers do not undertake.

While we do not sell custom-designed jewelry, we do offer select jewelry customization options, such as engraving, adding a fantasy head and changing the finish. We also have a large assortment of Design Your Own engagement rings, fashion rings and pendants, which allows you to add any gemstone to any setting for a custom look. Finally, we have the one-of-a-kind collection, which features colorful and unique rings, necklaces and earrings, each of which is the only piece like it ever created. Contact us for more information.

To place an order with engraving online, Live Chat or call an online customer service representative at 1-866-467-4263. You can also visit one of our local showroom.

As a general rule, it is easier to size a ring up.

Your ring that is purchased from Shane Co. will not cost anything to resize, ever. We resize your Shane Co. ring for free, for life as part of our Free Lifetime Warranty.

If you would like to resize a ring that was not purchased from Shane Co., contact us for more information.

In most standard cases, a ring can be resized in two business days. However, it could take more or less time depending on how busy the shop is.

For most standard service, mailed-in jewelry could be in the shop for up to two weeks, depending on the work that needs to be done and the number of items needing service. Contact us and we will be able to give you a more specific timeframe.

Yes, we should be able to access your purchase information in our computer system.

We have a very generous gold buy program. Please visit us here for more information.

Our website and showrooms share a live inventory, meaning all of the items dispersed throughout our 20 locations will be shown online for purchase. Many of the items will be available at most showrooms. However, there are some instances where an item shown online is not available in every showroom location. This may happen because we do not catalog our items, meaning we purchase a small quantity and when the item is sold out, we do not always replenish it.

If there is a gemstone that you would like to see at your local showroom, call the store and speak with a sales associate to have the gemstone selected for you. The associate will be able to get the gemstone to that location and set up an appointment for you to view it. Depending on the urgency of your need for the gemstone, you could secure it with a deposit to ensure that it will be there even if you cannot make your appointment. This deposit is fully refundable.

Contact your local showroom and a customer service representative or sales associate will be able to check the availability of the desired item. You also have the opportunity to buy online and pick up in store, and if the item isn’t already there, we will transfer it to that store for free.

Your six-month cleaning and inspection will usually take five to 15 minutes. The process includes a soak in the ultrasonic cleaner, which contains a mix of chemicals aimed to remove dirt and other grime and clean the metal. This is followed by a gentle scrub and finally a deep clean by a steamer. Next, your Shane Co. sales associate will inspect the jewelry for preventative maintenance. If your item needs additional maintenance or repair, this may result in additional time.

Your in-store purchase history is not visible online.

We have many stores throughout the country. Please visit our store locator for a list of all of our store locations.