Customer Service

We're here to help! Track your order , book virtual appointments, and more. This is your go-to spot for quick answers from your friend and jeweler.

Contact Us

Live Chat with an Expert

Get personalized help and expert advice from your friend & jeweler.

Book a Virtual Appointment

Meet with an expert jewelry consultant now or book a time that works for you — all from the comfort of home.

Email Us

Questions?

We’re just an email away — customerservice@shaneco.com

Call Us

(866) 467-4263

Monday–Friday: 7am–9pm MST

Saturday–Sunday: 10am–7pm MST

More Help

Shipping & Delivery

Fast, secure delivery — explore all our convenient shipping options.

60-Day Returns

Love it or return it. Shop confidently with free 60-day returns.

Upgrades

Trade in select jewelry toward something new.

Resources

Free Lifetime Warranty

Free cleanings, inspections, and coverage for life. See what’s included.

Order Status

Just made a purchase? Track your order anytime.

Free Layaway

Pay over time with zero interest or hidden fees.

Helpful Links

Store Finder

Find a Shane Co. location near you — no appointment necessary.

Financing Options

Flexible plans made to fit your timeline and budget.

FAQs

Find quick answers to your most common questions.