Free Jewelry Cleaning, Maintenance, and Repair

Select Shane Co. locations are offering shop work and repairs at this time. Please visit your store page to see if they’re accepting drop-offs.

We’re also accepting jewelry for repair via our mail-in option. Follow the mail-in instructions below. Please note that turnaround time is about two weeks from the time we receive your merchandise.

Don’t worry, we’re extending deadlines for clean & checks, and your warranty won’t be in any way affected if you miss your six-month cleaning window during this time. Read our blog for tips on cleaning your jewelry at home.

Find more information on our FAQ page.

Maintaining the beauty of your Shane Co. jewelry is easy. Simply bring your items to any Shane Co. store for a complimentary cleaning and inspection. A free inspection of your jewelry every six months protects your warranty coverage for life. If we determine that your jewelry needs attention, we will repair it at no cost to you. With our Free Lifetime Warranty, caring for your jewelry is truly hassle-free at any store or mailing to our online Shane Co. Service Center.

Our free warranty cleaning and inspection service is available every day we are open. For the fastest service we recommend bringing your jewelry in Monday through Thursday.

Visit a Store
Bring your items to any Shane Co. store for a complimentary cleaning and inspection. There is no need to call ahead or schedule an appointment.


Mail Us Your Jewelry You can have your jewelry serviced by mailing it to the expert jewelers at the Shane Co Service Center.

c/o Brinks Incorporated
2203 Uravan Street
Aurora, CO 80011

Step 1.
Print and complete the Maintenance Request Form Click here to download our Maintenance Request Form (PDF).

Step 2.
Package your item, and if you have a copy of the certified appraisal, please include it . Don't worry, your warranty will not be voided if you don’t have a copy of the appraisal.

Step 3.
Mail your jewelry (FedEx, USPS, or UPS), Insured, Return Receipt Requested. Insure your shipment for the certified appraisal amount. Using Registered Mail will allow you to insure your package for up to $25,000 (Learn more at USPS.com). When shipping your jewelry to the Shane Co. Service Center, please ensure you ship in a crush proof box. Please do not ship merchandise in an envelope, as envelopes (padded or not) do not provide adequate protection for your fine jewelry items.

Step 4.
Once we receive your jewelry, we'll call you to make sure we've got the work order correct and discuss time frame for service. Peak gift-giving seasons can effect service times. When we're done with cleaning/fixing your jewelry, we'll call again to confirm shipping because there's a signature required.

Questions? Need assistance? Chat, email, or call Shane Co. Online Customer Service at 866-467-4263, Monday-Friday, 7 am - 9 pm or Saturday, 10 am - 5 pm, Mountain Time.