- Most rings and some other pieces made of 14k gold, platinum, and silver that have been customized with an engraving are eligible for return or exchange.
- All other custom purchases, including any other engraved pieces and rings made with Shane Co.’s custom band builder, are final and are not eligible for return or exchange.
- Diamonds with inscriptions are eligible for return or exchange.
- To confirm if your purchase is eligible for return or exchange, please contact us.
How to Make a Return
- 1. Make sure you have your order number and email address handy, and click “Start Your Return” to begin the process.
- 2. Print the return label and affix it to the outside of your return package. Be sure to include all documentation you received.
- 3. Drop off your package at any FedEx return location.
- 4. Your refund will be processed once we receive your package.