Free 60-Day Returns​

If you are not completely satisfied with your ShaneCo.com order, you can return or exchange your jewelry within 60 days of purchase at any Shane Co. store or by shipping it via FedEx.​ For a return or exchange to be accepted, the jewelry must be in its original condition and must not be a special custom order or have been extensively modified.​

If you have any questions or want to confirm if your jewelry is eligible for a return or exchange, please contact us.

How To Make A Return

  1. Start by logging into your Shane Co. account and accessing your order history to begin a return — or have your order number (starting with 0 or 5) and email address ready, then click “Start Your Return”.
  2. Print the return label and affix it to the outside of your return package. Be sure to include all documentation you received.
  3. After entering the required information, print your FedEx return label. Securely package your jewelry, attach the printed label, and drop off your return at any FedEx location. Please drop off your package within a few days of printing the label. Your FedEx shipping label is valid for two weeks.
  4. Once shipped, your return is routed to a secure Brinks facility and then delivered to our Home Office Fulfillment Center. As soon as our team receives and inspects your piece, your refund is processed immediately. After processing, the funds typically appear in your account within 7–10 business days, depending on your bank or card provider.

START YOUR RETURN

Returns​ FAQs

What happens once I make a return?

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My tracking says “delivered.” Why haven’t I received my refund yet?

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When will I see the funds back in my account?

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I need a refund for a package I did not receive. What should I do?

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What if I no longer have the same credit card?

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I financed my purchase and already made a payment. What happens now?

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I received the item as a gift. Can the refund go to my card?

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I want to exchange my item instead of returning it. Can I do that?

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My jewelry was modified. Can I still return it?

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Can I return something without a receipt?

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