All Inclusive Free Lifetime WarrantySM

At Shane Co., we’re in it for a lifetime. Our all-inclusive warranty is the best in the business — designed to protect your pieces through all of life’s moments. This page provides an overview of what’s included, what’s not, and how to use your warranty — including scheduling your biannual Care & Cleaning Check to keep it active. For more information or help with specific questions, call us at 1-866-467-4263 or chat with us online.

What’s Included for Free

Unlimited cleanings


Unlimited quality inspections


Unlimited polishing


Unlimited maintenance and repair work


Unlimited resizing


Lost stone replacement (This applies when a diamond or gemstone falls out, is lost, the owner still has the setting, and the jewelry has not been mistreated)

What’s Covered

Jewelry made entirely of gold, platinum, or silver with or without diamonds and precious or semi-precious gemstones

Loose diamonds and gemstones

Conditions

This lifetime warranty extends to the original purchaser or gift recipient and family members to whom the merchandise is passed on. To keep your lifetime warranty active, please visit Shane Co. or send your merchandise to our service center for a complimentary care & cleaning inspection every six months.

We understand that life happens. As your friend and jeweler, if you miss a six-month inspection, we are happy to reinstate your warranty after a quality inspection, and any necessary repairs (at your cost) have been completed in our Jeweler Workshop.


You are welcome to bring your Shane Co. jewelry to any of our stores or ship it to our service center at any time for inspection, cleaning, or any other maintenance it may need.

The warranty is void if:

The jewelry has had any maintenance, repair, sizing, or other service performed by someone other than a Shane Co. jeweler.


The jewelry is mistreated or mishandled (as determined by Shane Co.).


The jewelry is sold or donated by the owner.


The jewelry is lost or stolen.

This is not insurance. We recommend that you insure your jewelry against theft and total loss. (Ask us for recommendations.)

Maintaining Your Warranty

To maintain your lifetime warranty, bring your Shane Co. jewelry in for a Care & Cleaning inspection every six months. We’ll inspect your piece, take care of any necessary service and maintenance, and keep you updated every step of the way.

Visit a store — Find a store near you

What to Expect  
During your visit, a jewelry consultant will professionally clean your piece using industry tools like an ultrasonic cleaner, steamer, or polishing cloth — whatever’s best for your jewelry. Then we’ll inspect it to make sure everything is secure and in great shape. If any maintenance is needed, we’ll create a service order on the spot. To avoid peak hours, we recommend stopping by Monday through Thursday — no appointment necessary.

Mail it in — For the shipping address and full instructions, visit our Services & Maintenance page.

What to Expect  
If you can’t make it to a Shane Co. store, you can ship your jewelry to us for a Care & Cleaning Check. Once we receive your piece, our expert jewelers will carefully clean, inspect, and service it using the same professional tools we use in-store. If any maintenance is needed, we’ll contact you before moving forward. When everything is complete, we’ll securely ship your jewelry back to you.

Warranty Price Comparison

Shane Co. vs Average Retail Jeweler’s Fees

Task

Other Jewelers

Shane Co.

Replace Center Diamond

Up to thousands

$0

Replace Side Diamonds

Up to thousands

$0

Tighten Gemstones

$120+

$0

Set Gemstones

$200+

$0

Resize Ring

$360+

$0

Retip Prongs

$160+

$0

Rhodium Finish

$200+

$0

Polishing

$60+

$0

Adjust Prongs

$75+

$0

Shank Repair

$270+

$0

Solder Ring & Band

$135+

$0

Solder Chain

$40+

$0

Replace Clasp

$65+

$0

Appraisal

$200+

$0

Cleaning & Inspections

$0

$0

Estimated Cost

$1,885+

$0

Warranty Price Comparison

Shane Co. vs Average Retail Jeweler’s Fees

Task

Other Jewelers

Shane Co.

Replace Center Diamond

Up to thousands

$0

Replace Side Diamonds

Up to thousands

$0

Tighten Gemstones

$120+

$0

Set Gemstones

$200+

$0

Resize Ring

$360+

$0

Retip Prongs

$160+

$0

Rhodium Finish

$200+

$0

Polishing

$60+

$0

Adjust Prongs

$75+

$0

Shank Repair

$270+

$0

Solder Ring & Band

$135+

$0

Solder Chain

$40+

$0

Replace Clasp

$65+

$0

Appraisal

$200+

$0

Cleaning Inspections

$0

$0

Estimated Cost

$1,885+

$0

*For orders placed before 12pm, For orders placed after 12pm, please allow 1 additional business day.

What’s Not Covered

Lost or stolen jewelry:

While stolen pieces aren’t covered under our warranty, we can help you repurchase your jewelry at a discounted price with a valid police report. For added peace of mind, we recommend insuring your jewelry against theft and total loss. We’ve partnered with Zillion to make that easy at the point of sale.


Jewelry that’s been mistreated or mishandled:

This includes but is not limited to activities outside the norm, like working out, rock climbing, dropping jewelry down a drain, or running it over with a vehicle. Shane Co. reserves the right to determine whether an item has been mistreated or mishandled.


Jewelry altered or repaired by non–Shane Co. jewelers:

Warranty is void if the piece has been worked on by someone outside of Shane Co.


Shane Co. jewelry purchased by a third party:

Warranty applies only to the original purchaser, gift recipient, or a family member the piece is passed down to.

Lifetime Warranty FAQ

I’ve gained or lost weight. Can I resize my ring?

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What if my engagement ring’s center stone falls out?

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My white gold band looks dull. Can you bring back the shine?

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Can I get things like earrings cleaned and checked too?

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Are lab-grown diamonds covered under the warranty?

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