Shane Co. Care & Cleaning

Shane Co. jeweler cleaning and maintaining an engagement ring
Shane Co. care and cleaning, cleaning an engagement ring

There’s no worse feeling than getting all dressed up for a special event and reaching for the final touches to your outfit (jewelry, of course), only to discover that they’re in need of a major shine-up! 

Jewelry maintenance may not be the most exciting thing on your to-do list, but it’s the only way to ensure you’re getting the most out of your favorite pieces. Luckily, Shane Co. makes it as easy as possible for you to keep your jewelry clean, sparkling, and in perfect condition.

The Shane Co. Guarantee

We offer the best Free Lifetime Warranty in the business because we stand by our jewelry — from hand-picking the sparkliest gemstones to using more metal in our rings, all of our pieces are built to last. We want you to get the most out of your jewelry, which is why our Free Lifetime Warranty covers free Care & Cleaning services, including:

  • Jewelry polishing
  • Inspections
  • Stone replacement
  • Prong adjustment
  • Ring resizing
  • Much more!

Simply bring in your jewelry every six months to ensure your lifetime warranty remains active. This is so we can make sure your jewelry is in good condition and catch any small issues before they become major ones! If you don’t live near a Shane Co. store, you can also ship your jewelry to us free of charge.

Polishing a pendant necklace

How We Do It

Shane Co. employs in-store jewelers who can clean and repair your jewelry on site. Because we don’t have to outsource repair and cleaning, we can get it done much more efficiently than other jewelers. We’re also able to keep track of any issues that may come up more than once, so that we can come up with the correct fix to best prolong the life of your jewelry. 

Even our online store has its own set of Shane Co. jewelers, working to clean and repair your jewelry! We only hire the best in the business, so you can be sure your jewelry is in good hands.

A Shane Co. jeweler cleaning fine jewelry

Frequently Asked Questions

Can I bring in non-Shane Co. jewelry to be cleaned/repaired?

Yes! Our jewelers are here for whatever your jewelry maintenance needs may be. You can even bring in jewelry you did not purchase at Shane Co. for cleanings and repairs. Note, however, that there may be some charges for repairs to non-Shane Co. jewelry.

What if the center stone of my engagement ring falls out?

Our Free Lifetime Warranty even covers your center stone. As long as you have been bringing in your jewelry every six months to maintain your warranty, we will replace the center stone, free of charge.

How long does it take to get my jewelry cleaned?

We can easily clean your jewelry for you the same day you’ve brought it in. In fact, you can either wait in the store or stay in your car with our Curbside Service, and one of our jewelry consultants will bring your freshly cleaned jewelry to you.

How do I know if my jewelry is covered by your warranty?

The majority of the jewelry we sell is covered by our Free Lifetime Warranty — the only exceptions include jewelry made of materials that may not be as durable or cannot be cleaned/repaired safely without damaging the piece. You will be informed upon purchase of any exceptions to our Free Lifetime Warranty!

Have any other questions? Feel free to visit us in-store to speak with an expert jewelry consultant, or contact us via chat on our website. Our non-commissioned jewelry experts will be happy to answer any questions you have about keeping your jewelry clean and sparkling!

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