Services & Maintenance

Taking care of your Shane Co. jewelry is easy — and always free. Whether you visit a store or ship your piece to us, our team handles cleanings, repairs, and routine maintenance with expert care. All of these services are part of your Free Lifetime Warranty from your friend & jeweler.

Visit a Store

To maintain your lifetime warranty, bring your Shane Co. jewelry in for a Care & Cleaning Check twice a year. We’ll inspect your piece, handle any needed service, and keep you updated every step of the way.

What to Expect:

  • Your jewelry is cleaned & inspected during your visit
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  • If repairs are needed, we’ll create a service order
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  • With a service order, your item is sent to our workshop the next business day
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  • Once repaired and quality checked, it’s ready for pickup

Ship Us Your Jewelry

If you can’t make it to a Shane Co. store, you can ship your jewelry to us for cleaning, inspection, or service.

  • Fill out the Maintenance Request Form
    Download the form and include it with your item.
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  • Package your jewelry
    Use a crush-proof box (no padded envelopes). Don’t forget to include the completed Maintenance Request Form.
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  • Ship your item
    Send your package via FedEx or the carrier of your choice. It will first arrive at a secure Brinks facility before being transferred to our service center. Processing may take up to 6-7 business days, but rest assured — we’ll take great care of your jewelry every step of the way.

Please ship items to:

 

ShaneCo.com

 

c/o Brinks Inc.

 

2203 Uravan Street

 

Aurora, CO 80011

Once we receive your piece, we’ll send you a confirmation email within 2–3 business days. Our team will inspect it, let you know if any service is needed, and provide an estimated timeline. After repairs or maintenance are complete, your jewelry will be quality checked, securely packaged, and shipped back to you via 2-day delivery.

Need Help?

Have questions about shipping, the form, or your jewelry’s status?Chat with us online or call 866-467-4263