{"id":4097,"date":"2019-09-13T15:06:00","date_gmt":"2019-09-13T21:06:00","guid":{"rendered":"https:\/\/www.shaneco.com\/theloupe\/?p=4097"},"modified":"2024-10-15T16:45:02","modified_gmt":"2024-10-15T22:45:02","slug":"tales-from-the-warranty","status":"publish","type":"post","link":"https:\/\/www.shaneco.com\/theloupe\/shane-co\/customer-stories\/tales-from-the-warranty\/","title":{"rendered":"Tales From the Warranty"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"600\" height=\"450\" data-sizes=\"(max-width: 600px) 100vw, 600px\" data-src=\"https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/warranty_image_engagement_ring.jpg\" alt=\"\" class=\"wp-image-4098 lazyload\" data-srcset=\"https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/warranty_image_engagement_ring.jpg 600w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/warranty_image_engagement_ring-300x225.jpg 300w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/warranty_image_engagement_ring-512x384.jpg 512w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/warranty_image_engagement_ring-200x150.jpg 200w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/warranty_image_engagement_ring-380x285.jpg 380w\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/450;\" \/><\/figure><\/div>\n\n\n<p>Did you know that Shane Co. has the <a href=\"https:\/\/www.shaneco.com\/customer-service\/lifetime-warranty?promo_name=ShaneCoBlog&promo_id=sBlog&promo_creative=Soc_SCB_sBlg_September2019_SFTW\">best lifetime warranty<\/a> in the business? Well, now you do! Our 100% Free Lifetime Warranty covers even the center stone of your <a href=\"https:\/\/www.shaneco.com\/engagement-rings\/c\">engagement ring<\/a>, as long as you stay up to date on cleaning and checkups. With our noncommission, no-pressure sales team and expert in-store jewelers, your piece will receive the love and attention it needs \u2014 even when accidents happen.<\/p>\n\n\n\n<p>Still aren\u2019t convinced? Well, you don\u2019t need to hear\nit from us \u2014 take it straight from our customers with these warranty stories.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Lisa R. says:<\/h2>\n\n\n\n<p>\u201cRecently my center stone fell out of the setting.\nGONE! I searched high and low and turned the house upside down easily 100\ntimes. I panicked. I\u2019ve kept up with my cleanings and inspections and my\nhusband reminded me about the warranty and we called Shane Co. They said to\ncome on in to see what they could do. I wasn\u2019t very optimistic. I came in on a\nvery busy day and went toward the back to try and find anyone available. I\nmust\u2019ve looked distressed, because when Michelle saw me she instantly asked\nwhat was wrong and if everything was okay. I immediately began to tear up and\ntold her what happened. She calmly said to come with her and that we would\nfigure it out together. After a short amount of time looking up my information,\nMichelle informed me that she found a comparable stone and that she\u2019d have it\nmailed in to be mounted in just a few days. I was speechless. I\u2019ve since picked\nup my ring and it was perfect. Although the original stone held more\nsentimental value for me, Shane Co. and Michelle went above and beyond to help\nme. The customer service, authentic compassion and caliber of professionalism\nthat Michelle showed me was exceptional. She was so genuine and even called me\na few days later to check up on me. Michelle and Shane Co.: THANK YOU. I\nappreciate you so much and am so grateful. My husband and I thank you from the\nbottom of our hearts. You have loyal customers for life. I keep telling\neveryone I know to ONLY buy from Shane Co. Thank you!!!\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tucker H. says:<\/h2>\n\n\n\n<p>\u201cMy fianc\u00e9e and I had her engagement ring for only\nthree weeks when her diamond fell out (due to far more than normal wear and\ntear\u2026whoops). We were absolutely terrified we would have to deal with\ninsurance, claims, etc., but Shane Co. made it as easy as coming in and\nexplaining what happened. Their lifetime warranty COMPLETELY covered the lost\nmain stone and damaged band. Kat took amazing care of us and put us at ease\nthat this would all be covered by Shane Co. and we could breathe again. We will\nnever shop anywhere except Shane Co. for jewelry again. Best warranty in the\nindustry.\u201d<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"600\" height=\"450\" data-sizes=\"(max-width: 600px) 100vw, 600px\" data-src=\"https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/diamond_clarity_Test.jpg\" alt=\"\" class=\"wp-image-4099 lazyload\" data-srcset=\"https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/diamond_clarity_Test.jpg 600w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/diamond_clarity_Test-300x225.jpg 300w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/diamond_clarity_Test-512x384.jpg 512w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/diamond_clarity_Test-200x150.jpg 200w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/diamond_clarity_Test-380x285.jpg 380w\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/450;\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">Carol P. says:<\/h2>\n\n\n\n<p>\u201cWe bought my ring here back in \u201906. We bring it in\nabout 2x a year for cleaning, rhodium, etc. In 13 years, I lost two accent\ndiamonds: once at the beach, then another while wrenching on our Jeep. Because\nwe take it in regularly, it has a lifetime warranty and both times they\nreplaced the diamond for free. They\u2019re very professional and helpful. I\u2019m soooooo\nglad my hubby bought my ring here.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tanya H. says:<\/h2>\n\n\n\n<p>\u201cMy husband bought me some Tahitian pearls for\nChristmas of 2006, with matching earrings, and he accidentally broke them while\nhe was helping me take them off last week. We took them back to Shane Co. in\nRoseville, which is where we bought them, and their customer service was\namazing! Anna was so attentive and helpful and even took down our anniversary\nand birthdays, so they would be sure to send us a card or email! The good news\nis that we won\u2019t have to pay a dime out of pocket since the pearls were under\ntheir lifetime warranty, which is standard for Shane Co. jewelry! So, if you\nare looking at getting your special someone a ring, necklace or any kind of\njewelry and want excellent customer service, Shane Co. is your place!\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dana J. says:<\/h2>\n\n\n\n<p>\u201cShane Co. went above and beyond our expectations when\nI managed to lose the center stone from my engagement ring at work. I was so\nworried and they were reassuring and stood by their warranty to replace the\ncenter stone and make my ring stronger so this wouldn\u2019t happen again. Cannot\nthank them enough!\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Diana M. says:<\/h2>\n\n\n\n<p>\u201cJust received my wedding ring in the mail after\ngetting repair work done and I am in tears. Last week, I was devastated when I\nsmashed my hand in a ladder, flattened my ring and lost a diamond. I called\nShane Co. just to see what size the diamond was so I could begin to look for a\nreplacement. They told me, \u201cOh, it\u2019s under warranty.\u201d Guys. I just got a\ndiamond replacement (smaller one) and repairs FOR FREE. I\u2019m so grateful my\nhusband got my ring at Shane Co. and will forever sing their praises. You\u2019re\nnot just buying THE ring. You\u2019re buying protection for when life happens and\nyou damage one of the most sentimental pieces you own.\u201d<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"600\" height=\"450\" data-sizes=\"(max-width: 600px) 100vw, 600px\" data-src=\"https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/makers_image_ring_heat.jpg\" alt=\"\" class=\"wp-image-4100 lazyload\" data-srcset=\"https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/makers_image_ring_heat.jpg 600w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/makers_image_ring_heat-300x225.jpg 300w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/makers_image_ring_heat-512x384.jpg 512w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/makers_image_ring_heat-200x150.jpg 200w, https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2019\/09\/makers_image_ring_heat-380x285.jpg 380w\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/450;\" \/><\/figure><\/div>\n\n\n<p>There you have it! Besides having the most comprehensive <a href=\"https:\/\/www.shaneco.com\/customer-service\/lifetime-warranty?promo_name=ShaneCoBlog&promo_id=sBlog&promo_creative=Soc_SCB_sBlg_September2019_SFTW\">lifetime warranty<\/a> in the industry, Shane Co. creates pieces that are built to last. <a href=\"https:\/\/www.shaneco.com\/theloupe\/jewelry-education\/made-to-last-a-lifetime-getting-a-high-quality-engagement-ring\/\">Learn more about our superior standards of quality<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Did you know that Shane Co. has the best lifetime warranty in the business? Well, now you do!&hellip;\n","protected":false},"author":76,"featured_media":4103,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"facebook_10104259587489742_110062855004561":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[47,46,40,51],"tags":[18,4,6,4156],"coauthors":[5376],"class_list":{"0":"post-4097","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-buying-a-diamond","8":"category-choosing-a-ring","9":"category-customer-stories","10":"category-engagement-rings","11":"tag-customer-story","12":"tag-diamonds","13":"tag-engagement-rings","14":"tag-free-lifetime-warranty"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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