{"id":186,"date":"2011-07-08T16:34:15","date_gmt":"2011-07-08T16:34:15","guid":{"rendered":"https:\/\/www.shaneco.com\/theloupe\/?p=186"},"modified":"2025-05-30T15:19:49","modified_gmt":"2025-05-30T21:19:49","slug":"whats-in-an-award","status":"publish","type":"post","link":"https:\/\/www.shaneco.com\/theloupe\/shane-co\/tom-shanes-world\/whats-in-an-award\/","title":{"rendered":"What\u2019s In An Award?"},"content":{"rendered":"<p><a href=\"https:\/\/www.shaneco.com\">Shane Co.<\/a> was recently honored with the Bride\u2019s Choice Award for 2011 by the nationally acclaimed wedding website, <a href=\"https:\/\/www.weddingwire.com\">WeddingWire.com<\/a>.\u00a0 While we have won many awards over the 40 years that we\u2019ve been in business, this one is especially near and dear to my heart, solely for the reason that the awards were based on customer reviews, and that alone.<\/p>\n<p style=\"text-align: center;\">\n<p><a href=\"https:\/\/www.shaneco.com\/about\">Customer service<\/a> is something that we not only pride ourselves on, but something that we find most difficult to achieve consistently.\u00a0 What I mean by that is that everything else in a business seems to be able to be systematized and controlled, where perfect customer service is something that always seems to be just out of reach, keeping us forever trying to improve upon it.<\/p>\n<p>Our accounting procedures are systemic by nature.\u00a0 If the debits equal the credits at the end of each month, we\u2019re in good shape.\u00a0 We monitor all Information Technology to ensure that all systems are online and the company\u2019s computers are kept running.\u00a0 Our merchandise processing team is as consistent as a well-oiled machine, and careful measures are in place to ensure that manufacturing bottlenecks are addressed and corrected immediately with the team, ensuring maximum efficiencies.<\/p>\n<p>Customer service, however, is an elusive thing.\u00a0 Not only are we dealing with people, not systems, but on the other side of the showcase is our customer.\u00a0 Each customer has their own likes and dislikes. \u00a0Each person is unique in his or her own right.\u00a0 It is these nuances, these subtleties, which keeps the target of perfecting customer service forever out of reach.\u00a0 Accordingly, it is exactly this that keeps our sales associates constantly on their toes, never having a split second for complacency, always adjusting on the fly to try to deliver a perfect experience to each and every customer.<\/p>\n<p>The efforts and importance that we as a company place on customer service, and the difficulty in achieving a mediocre score from a group of customers, much less one of praise, one that is award-worthy, is why I am proud to have won the award that we did. \u00a0Out of over 600 reviews, on the topics of Quality of Service and Professionalism, we averaged a rating of 4.7 out of 5, on both of our <a href=\"https:\/\/www.weddingwire.com\/biz\/shane-co\/adb262f1a3e8d804.html\">WeddingWire<\/a> <a href=\"https:\/\/www.weddingwire.com\/biz\/shane-co\/ea2b97188648734b.html\">accounts<\/a>.\u00a0 The .2 rating keeping us away from the 5.0 score is the difference between where we are today, and where we strive to be tomorrow.<\/p>\n","protected":false},"excerpt":{"rendered":"Shane Co. was recently honored with the Bride\u2019s Choice Award for 2011 by the nationally acclaimed wedding 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