{"id":166,"date":"2011-04-12T16:27:37","date_gmt":"2011-04-12T16:27:37","guid":{"rendered":"https:\/\/www.shaneco.com\/theloupe\/?p=166"},"modified":"2018-09-06T15:46:51","modified_gmt":"2018-09-06T21:46:51","slug":"culture","status":"publish","type":"post","link":"https:\/\/www.shaneco.com\/theloupe\/shane-co\/tom-shanes-world\/culture\/","title":{"rendered":"Culture"},"content":{"rendered":"<p>At <a href=\"https:\/\/www.shaneco.com\/\">Shane Co.<\/a> we take pride in what we do.\u00a0 We try very hard to act ethically, openly and honestly, and we try to always abide by the \u201cGolden Rule.\u201d\u00a0 We always attempt to see both sides of the equation, whether with a customer, a <a href=\"https:\/\/www.shaneco.com\/loose-diamonds-and-gems\/loose-diamonds\/c\">diamond<\/a> vendor, or each other.\u00a0 Even with all of this, I think I am most proud of the culture we try to establish within our company.<\/p>\n<p>Culture is a very difficult thing to establish, and even harder to maintain.\u00a0 It is tough enough to do in a home, much less an office building with over 100 people in it, but it becomes most tricky trying to maintain a consistent culture across a country, and even across an ocean, in our case, in our Bangkok merchandise facility.\u00a0 For us, however, it is central in running our business properly.<\/p>\n<figure id=\"attachment_341\" aria-describedby=\"caption-attachment-341\" style=\"width: 300px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-medium wp-image-341 lazyload\" data-src=\"https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2011\/04\/TomRordanInOffice-1024x768.jpg\" alt=\"\" width=\"300\" height=\"225\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/225;\" \/><figcaption id=\"caption-attachment-341\" class=\"wp-caption-text\">Tom and myself in our office.<\/figcaption><\/figure>\n<p>We operate our business much\u00a0differently than most companies I know of and our company <a href=\"https:\/\/www.shaneco.com\/about\">philosophy<\/a> reflects that differentiation.\u00a0 First, my father and I share an office, even though there is an empty office space right across the hall from us.\u00a0 Although this can become distracting, and frankly a bit annoying at times for either one of us, it is the best way to maintain our fingers on the companies\u2019 pulse, as closely as we can, at all times, always staying close to what\u2019s going on in each other\u2019s worlds.\u00a0 Our office has an all glass front to it.\u00a0 No blinds, no locks on our doors, and completely transparent to anyone who walks by.\u00a0 This is a literal way of showing that our doors are always open, to anyone, at any time.<\/p>\n<figure id=\"attachment_342\" aria-describedby=\"caption-attachment-342\" style=\"width: 260px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-medium wp-image-342 lazyload\" data-src=\"https:\/\/www.shaneco.com\/theloupe\/wp-content\/uploads\/2011\/04\/RordanFront21-890x1024.jpg\" alt=\"\" width=\"260\" height=\"300\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 260px; --smush-placeholder-aspect-ratio: 260\/300;\" \/><figcaption id=\"caption-attachment-342\" class=\"wp-caption-text\">The open door, and glass front to our office.<\/figcaption><\/figure>\n<p>I decided to take this one step further last week, and made our literal doors virtually open to the entire company worldwide, via the internet.\u00a0 I had a tool built whereby any employee can jump on our internal intranet portal and fill out a feedback form that gets sent directly to Tom, myself, or any member of our leadership team that they choose.\u00a0 While we of course have company-wide email that can accomplish a similar task via a more commonly used method, this form has pre-filled options of topic matters such as:\u00a0 \u201cMake a Recommendation,\u201d \u201cRaise an Issue,\u201d or \u201cIdentify an Opportunity.\u201d\u00a0 Furthermore, one can choose to list which store they\u2019re writing from, and who they are, or they can elect to remain totally anonymous.\u00a0 We\u2019ve built it so it\u2019s untraceable as to who is writing us, should anonymity be desired.\u00a0 Already in its infantile stages of existence, it is paying off dividends, thanks to our open and honest team members, and thanks to our open culture setting precedent that it is not only ok to give us feedback, but it is desired.<\/p>\n<p>We truly believe that the only way to hear the truth is to be open to listening to it.\u00a0 Best of all, we <em>want<\/em> to hear how our employees feel about any topic matter, big or small, good or bad.\u00a0 My father always said to me growing up that, \u201cWhen an ostrich sticks its head in the sand, (blinding itself from the world around it) there\u2019s another part of its anatomy that is exposed.\u201d\u00a0 If we have anything coming at us, I for one would rather see it before feeling it.<\/p>\n","protected":false},"excerpt":{"rendered":"At Shane Co. we take pride in what we do.\u00a0 We try very hard to act ethically, openly&hellip;\n","protected":false},"author":101,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"facebook_10104259587489742_110062855004561":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[10],"tags":[5,17],"coauthors":[5395],"class_list":{"0":"post-166","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-tom-shanes-world","7":"tag-education","8":"tag-rordan-shane"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Culture<\/title>\n<meta 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