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Top 10 Questions
Can I make my layaway payment on your website?
Can I make my Shane Co. Card payment on your website?
How can I tell the width of a ring?
Are all of your diamonds certified?
What is the quality of your accent diamonds?
I found a piece of jewelry I really like, but I would like to change the color of the stone. Can you do that?
If I see a diamond or gemstone I like on your website, can I view it in my local showroom?
How do I check the availability of an item at my local showroom?
Are all the items I see online available in my local showroom?
Can I view my in-store purchase history online?
Cleaning, Maintenance & Repair
How long will my in-store cleaning and inspection take?
If I leave my ring at a store for additional maintenance or repair, how long will that take?
My Account
I've unsubscribed from your emails. Why am I still receiving them all?
Orders, Shipping & Returns
Can I view my in-store purchase history online?
Are your refunds given as in-store credit?
Can I return ShaneCo.com purchases?
If I need to return my jewelry, will you refund shipping costs?
Payment Options
Can I make my layaway payment on your website?
Can I make my Shane Co. Card payment at my local showroom?
Can I make my Shane Co. Card payment on your website?
Products & Services
Are all of your diamonds certified?
What is the quality of your accent diamonds?
Does Shane Co. sell treated sapphires and rubies?
Do you sell eternity bands, the style of ring where gemstones wrap entirely around the band?
How can I tell the width of a ring?
If I see a diamond or gemstone I like on your website, can I view it in my local showroom?
Are all the items I see online available in my local showroom?
How do I check the availability of an item at my local showroom?
I found a piece of jewelry I really like, but I would like to change the color of the stone. Can you do that?
I found a piece of jewelry I really like, but I want a different metal type. Can you do that?
My piece is turning my skin black/green. Why does this happen?
Can I bring in my diamond or gemstone to have mounted in a new setting?
Can you set one of your diamonds or gemstones into a ring I already have?
Can you use the metal and/or gemstones from my ring to create a new design?
Do you sell custom-designed jewelry?
How do I place an order with engraving?
Is it easier to size a ring up or down?
How much will it cost to resize my ring?
How long does it take to have my ring resized?
How much will it cost to resize my ring?
I have misplaced my paperwork. Can I still take advantage of your upgrade program?
How much will you offer for my unwanted jewelry?
Store Information
Are all the items I see online available in my local showroom?
If I see a diamond or gemstone I like on your website, can I view it in my local showroom?
How do I check the availability of an item at my local showroom?
How long will my in-store cleaning and inspection take?
Can I view my in-store purchase history online?
Where are your stores located?