Shane Co

Money-Back Guarantee

Every purchase comes with our 120-day money-back guarantee.
If you are not completely satisfied – for any reason – we will fully refund the purchase price, as long as the merchandise is in its original condition.
Returns can be made by mail, or at any Shane Co. store.

Shipping

Free FedEx 2nd day shipping on all domestic orders. Free overnight shipping on all domestic orders over $1,000.
Your order will be shipped fully insured at no additional cost.
You will not be billed for your purchase until it is shipped. You may cancel your order – at no charge – any time prior to shipment.
Every order arrives in a gift box, ready for giving.
A certified appraisal is included with every jewelry order.

Everyday Value

We offer our best prices every day rather than using sales or making special deals.
Our online prices always match our showroom prices.
Our salespeople and customer service representatives are not paid on commission, so you never feel pressured.

Lifetime Value

Many people prefer to keep their original jewelry, and trade in just the main diamond, ruby or sapphire for a larger, more expensive stone. This practice is most common on engagement rings, solitaire rings or pendants, and stud earrings. For any stone you have mounted in a ring, as well as any stud earrings or solitaire pendants you purchase, you will receive the full value that you paid as credit toward the purchase of any other stone of greater value.
For all Shane Co. jewelry made of gold or platinum and set with any diamonds, rubies or sapphires, you will receive the full value that you paid as a credit toward another piece of jewelry, provided that your new purchase is double the value of the original purchase. (Pearls and men's fashion accessories are made of materials, which by nature deteriorate over time; therefore, we cannot take those products back on a trade.)
Shane Co.'s Lifetime Warranty, Trade-in and Upgrade policies apply to the original owner only and are not transferable.

Lifetime Guarantee

We will guarantee your purchase for as long as you own it (excludes pearls and men’s accessories, which naturally wear over time). You will receive this warranty in writing with your purchase. We will also inspect, clean, polish and maintain your jewelry for free for as long as you own it.

Highest Quality

We are direct diamond importers, purchasing our gemstones from the cutters at the source in Antwerp, Tel Aviv, Bangkok and Bombay. Because we pay cash, the gem cutters give us first choice, allowing us to hand-select only the most beautiful, high quality stones.
Because of our exacting standards of beauty and quality, we reject a very high percentage of the diamonds we examine.
We eliminate the middleman to control quality and deliver the best value to you.
All Shane Co. stones are genuine. Unlike most jewelers, we do not buy or sell lab-created gems.
We hand-select and -match the gemstones that are set in each piece of jewelry.
All of our gold jewelry is 14 karat or higher, and all of our platinum is 90% or 95% pure.
Every diamond we sell is graded according to exacting GIA (Gemological Institute of America) standards.

Certified Appraisal

Every piece of gold or platinum jewelry comes with a free certified appraisal, stating the value, and describing your purchased item in detail.
Your appraisal can be used for insurance purposes, resale or trade-ins.

Security

Your personal information is not shared with anyone, other than what is required to service your account (such as sharing your address with the shipping company).
Your sensitive information (such as credit card number and phone number) is protected by VeriSign, the industry’s leading encryption software.

Our History

In 1929, Charles Shane purchased his first jewelry store in Cleveland, Ohio.
Over the years, his son, Richard Shane, grew the company into one of the largest jewelry chains in the Midwest.
Since 1971, Tom Shane has personally guaranteed the quality, workmanship and value of everything Shane Co. sells.
Today, Shane Co. is one of the nation's largest and most respected jewelers.

Our Commitment

We educate you so that you can make a well-informed buying decision.
We promise to make purchasing jewelry from Shane Co. an enjoyable, hassle-free experience.
We are forthright in presenting and advertising our merchandise. We are vigilant in protecting our customers against misrepresented gemstones.
We support all sanctions on countries that sell diamonds to fund civil wars. We will not do business with any person or company who does not share this commitment.


Money-Back Guarantee Every purchase comes with our 120-day money-back guarantee. If you are not completely satisfied – for any reason – we will fully refund the purchase price, as long as the merchandise is in its original condition. Returns can be made by mail, or at any Shane Co. store. Shipping Free FedEx 2nd day shipping on all domestic orders. Free overnight shipping on all domestic orders over $1,000. Your order will be shipped fully insured at no additional cost. You will not be billed for your purchase until it is shipped. You may cancel your order – at no charge – any time prior to shipment. Every order arrives in a gift box, ready for giving. A certified appraisal is included with every jewelry order. Everyday Value We offer our best prices every day rather than using sales or making special deals. Our online prices always match our showroom prices. Our salespeople and customer service representatives are not paid on commission, so you never feel pressured. Lifetime Value Many people prefer to keep their original jewelry, and trade in just the main diamond, ruby or sapphire for a larger, more expensive stone. This practice is most common on engagement rings, solitaire rings or pendants, and stud earrings. For any stone you have mounted in a ring, as well as any stud earrings or solitaire pendants you purchase, you will receive the full value that you paid as credit toward the purchase of any other stone of greater value. For all Shane Co. jewelry made of gold or platinum and set with any diamonds, rubies or sapphires, you will receive the full value that you paid as a credit toward another piece of jewelry, provided that your new purchase is double the value of the original purchase. (Pearls and men's fashion accessories are made of materials, which by nature deteriorate over time; therefore, we cannot take those products back on a trade.) Shane Co.'s Lifetime Warranty, Trade-in and Upgrade policies apply to the original owner only and are not transferable. Lifetime Guarantee We will guarantee your purchase for as long as you own it (excludes pearls and men’s accessories, which naturally wear over time). You will receive this warranty in writing with your purchase. We will also inspect, clean, polish and maintain your jewelry for free for as long as you own it. Highest Quality We are direct diamond importers, purchasing our gemstones from the cutters at the source in Antwerp, Tel Aviv, Bangkok and Bombay. Because we pay cash, the gem cutters give us first choice, allowing us to hand-select only the most beautiful, high quality stones. Because of our exacting standards of beauty and quality, we reject a very high percentage of the diamonds we examine. We eliminate the middleman to control quality and deliver the best value to you. All Shane Co. stones are genuine. Unlike most jewelers, we do not buy or sell lab-created gems. We hand-select and -match the gemstones that are set in each piece of jewelry. All of our gold jewelry is 14 karat or higher, and all of our platinum is 90% or 95% pure. Every diamond we sell is graded according to exacting GIA (Gemological Institute of America) standards. Certified Appraisal Every piece of gold or platinum jewelry comes with a free certified appraisal, stating the value, and describing your purchased item in detail. Your appraisal can be used for insurance purposes, resale or trade-ins. Security Your personal information is not shared with anyone, other than what is required to service your account (such as sharing your address with the shipping company). Your sensitive information (such as credit card number and phone number) is protected by VeriSign, the industry’s leading encryption software. Our History In 1929, Charles Shane purchased his first jewelry store in Cleveland, Ohio. Over the years, his son, Richard Shane, grew the company into one of the largest jewelry chains in the Midwest. Since 1971, Tom Shane has personally guaranteed the quality, workmanship and value of everything Shane Co. sells. Today, Shane Co. is one of the nation's largest and most respected jewelers. Our Commitment We educate you so that you can make a well-informed buying decision. We promise to make purchasing jewelry from Shane Co. an enjoyable, hassle-free experience. We are forthright in presenting and advertising our merchandise. We are vigilant in protecting our customers against misrepresented gemstones. We support all sanctions on countries that sell diamonds to fund civil wars. We will not do business with any person or company who does not share this commitment.