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At Shane Co., we're committed to your complete satisfaction. Our jewelry featuring gold, platinum, diamonds, rubies or sapphires,
is made to last a lifetime and we promise to stand behind it for life. (Pearls, by nature, are organic and tend to deteriorate over time.
Likewise, our unique men's accessories are constructed from materials such as rubber and leather, which have limited life spans.
With proper care, you should enjoy years of pleasure from these items, but we cannot guarantee them to last a lifetime.)
Shane Co.'s Lifetime Warranty, Trade-in and Upgrade policies apply to the original owner only and are not transferable.
We shall clean, polish, examine prongs, provide services and regular maintenance needed due to normal wear (including retipping) on your Shane Co. jewelry free of charge for as long as you own your jewelry. We warrant and guarantee the quality of your Shane Co. jewelry for life as long as you allow only a Shane Co. jeweler to work on it. We recommend that you bring your Shane Co. jewelry to us every six months for an inspection. That way, we can spot any potential maintenance issues and provide free preventive maintenance before problems occur. This warranty does not apply to lost, stolen or abused merchandise.
Jewelry inspection, cleaning and maintenance at your convenience.
You are welcome to bring your Shane Co. jewelry to any of our showrooms at any time for inspection, cleaning, or any other maintenance it may need. It is helpful to bring the certified appraisal that accompanied your original purchase with you so that we can document the work performed, but it is not required to keep your warranty valid.
Alternatively, you can have your jewelry serviced by mailing it to the Shane Co. Service Center at:
ShaneCo.com
c/o Brinks Incorporated
6703 E. 47th Ave. Unit A
Denver, CO 80216
Enclose the original copy of the certified appraisal with the jewelry item. If you cannot locate the appraisal, call us at 1-866-467-4263 and we will generate a new one from our records. Don't worry; your warranty will not be voided if you don't bring/send the original form.
Mail your package via the United States Postal Service Certified Mail, Insured, Return Receipt Requested. Insure it for the certified appraisal amount.
We will carefully inspect your jewelry and professionally clean it. If we discover any potential problems requiring attention, we will correct them free of charge.
If the jewelry is in good condition, or once any needed repairs are completed, we will sign and date the appraisal form and mail your jewelry back to you, at our expense, within three business days of receiving it.
We understand it may not always be practical to bring your jewelry into a Shane Co. showroom or to mail it to us. If you do decide to use a different jeweler to clean and inspect your Shane Co. jewelry, follow these guidelines:
- Select a reputable jeweler in your area to perform this service.
- Have the jewelry cleaned and inspected in your presence.
- If there are no maintenance or repairs necessary, have the jeweler note the store name, and sign and date your Shane Co. certified appraisal form. If you do not bring your appraisal form, simply ask the jeweler to provide another form of documentation of the inspection-even a business card with the date and notation of cleaning/inspection.
If the inspection indicates the need for maintenance or repair, bring the jewelry to any Shane Co. showroom or mail it to the Shane Co. Service Center. This way, we can confirm that the repair is necessary and guarantee that it is performed properly. Unfortunately, if an outside jeweler performs repair work on a piece of Shane Co. jewelry, we cannot verify or guarantee the work, and the Shane Co. lifetime warranty becomes void.
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For delivery by Saturday, May 10th, follow the shipping guidelines below.
