At Shane Co., there is a fifth "C", our committment to you, the customer. Read what other customers
had to say about their recent experience with Shane Co.
"I have to compliment the Shane Company and your employees for their help in making the biggest decision of my life a success. I found the perfect setting and stone for my future wife at ShaneCo.com. I contacted you on several occasions and each time I was served with great care and personal attention. I worked with Dave, and for a short time Sara, who patiently answered so many questions while attending to every last detail for the perfect engagement ring. I have received the ring and it is everything that I imagined that it would be. Shane Co. truly understood how important this was to me and delivered. Thank you for your patience and professionalism. We will be back!"

Tom Donnelly -Tampa, FL
"My wedding is just around the corner. I must admit, finding the right man was not easy. In fact, it took me many years (and many wrong men) before I was able to find the man who is the perfect fit for me.

I imagined that finding the right ring would be a lot easier, but I was wrong...until I found Shane Co. Immediately, I felt at ease. Who would imagine that speaking with someone over the phone while looking at photos could make such an important process feel so simple? I was so comforted by Dave's relaxed, natural demeanor. What an absolute pleasure doing business with him. Dave drew me in while others unknowingly had pushed me away.

Bottom line, I was able to place my order and Shane Co had my rings ready the next day. In hind sight, I realize that finding the right ring could have been the easiest thing ever had I simply turned to Shane Co. from day one."

Cathleen Hannigan -Colorado
"I'd like to recognize Chantel for her patience and willingness to be informative. She gave me excellent, pressure-free customer service. After a few lengthy phone meetings with her I realized 100% that I was making the best decision in choosing Shane Co. I will recommend all my friends and family to Chantel whenever they have any jewelry needs. Her confidence in the Shane Co. product gave me the confidence to choose Shane Co., especially because of all the benefits I'll have AFTER the transaction. On top of that, it was her patience and willingness to teach me about diamonds that made me a believer. I feel like a diamond expert now."

Tyron Cabalsi -Tracy, CA
"I recently purchased two wedding rings through your web site and was amazed at the dedication, knowledge and friendliness of Cinda Newman. She was a delight to work with over the phone. Not only did she have excellent knowledge of the items I had questions about, she told me all about the return policy and, if needed, I could take my rings to the local store for repairs, sizing, etc... My rings were promised for one day, yet I received them several days earlier, which was a wonderful surprise.

I can not even begin to tell you how happy and thrilled I am with your company, but more importantly, your employees! I was so impressed with our experience I will never go anywhere else for our jewelry needs.

Thank you for everything and for such a wonderful experience from start to finish!!"

Karen R. Deimeke -St. Charles, MO
"Thank you. The pearl necklace is beautiful, my wife loves it. A valentine to remember for sure. Thanks to Dave with whom I spoke in reference to said necklace. Thanks to all the personnel involved in making this purchase and delivery timely and so efficiently handled. You have two customers for life."

Dave & Tina Poorman -Tacoma, WA
"I just purchased a pair of white gold pearl and diamond earrings. I was very impressed with the quality of the product given its price and I'm sure my girlfriend will love it. Shane is definitely the best value in town! You've sold me as a lifetime customer - I will definitely be shopping here again."

Todd M. -Ann Arbor, MI
"This is the first time that I have purchased anything from your company. I was amazed that it was so easy to design a ring with your website. I give it an A+++. I ordered a wedding set with a heart cut diamond for my girlfriend, in hopes that she will marry me. I just logged off from the live chat with one of your customer service reps and I was very impressed with the help that I received from her. I will be using the Shane Co. from now on."

Joel Kirkpatrick -Glendale, AZ
"The shopping and buying process at Shaneco.com was excellent. The delivery process is nothing short of amazing.

I knew I wanted to get my girlfriend something modest yet gorgeous, just like she is. Not only was I able to find information about what I was buying, I felt the prices were quite reasonable, and at no time did I feel like my security or intelligence were being compromised.

Just as promised, the package arrived at my desk moments ago. The jewelry box was thoroughly protected in bubble wrap and double boxes.

Thank you very much for the single best online shopping experience I have ever had. I'll definitely shop with you again."

Mason Smith -Murfreesboro, TN
"I purchased a ¾ carrot solitaire necklace for my wife to celebrate our 35th wedding anniversary. Although I was apprehensive about purchasing jewelry on the Internet, I must say that the stone is exquisite. The fire, color and clarity are outstanding.

Thank you for making my wife’s anniversary special!"

Alex Neiberger -Peyton, CO
"I just ordered a ring from ShaneCo.com I and cannot describe how amazingly painless and enjoyable of an experience it was. I was completely impressed with your customer service. The two people that I dealt with, Ryan and Cinda, were highly knowledgeable and helpful. I was very impressed with their professionalism and expertise. The ring is incredible."

You have made me and my fiancé very very happy. I will recommend any of my friends and family to you guys.

Matthew & Kacie -West Lafayette, IN
"I wanted to ensure that one of your Customer Service Representatives (Cinda N.) was commended for her excellent service, friendly attitude and helpful demeanor. She assisted in setting up an online account and took care of the order to my utmost pleasure.

Exceptional quality service like this is what makes a customer for life."

Daniel P. -St. John, MO
"I just received my order. It's beautiful and as advertised. I just wanted to give special thanks for the call center group for helping me with my order and working with me on my shipping requirement. I travel a lot and this present is a surprise, so I had to plan the delivery around my travel dates. The pearl arrived exactly when I was expecting it. My wife will be very happy.

I have been a customer for 18 yrs and will continue to be one. Thanks again!!"

Tom Aiken -Vacaville, CA
"I purchased a necklace for our 51st wedding anniversary. I talked to two of your staff members, one online while making the purchase and one by phone after it. In both cases the person was friendly, courteous and helpful. I was completely satisfied both with the necklace and its price.

You have a class organization."

Ken Randall -Altaville, CA
"I was amazed at the ease I was able to navigate the web site and the options on it, such as viewing the same jewelry in white gold and regular gold colors. I have spent about 2 hours a day looking at web sites for the perfect piece of jewelry and your site was by far the best and easiest to use.

Thank you again for everything."

Jeremy Ryan Miller -Phoenix, AZ
"I just LOVE the gifts my husband just presented me from Shane Co. Wow, the sapphires are gorgeous and he was given expert help apparently...because I don't need to exchange them! ha-ha

So, Merry Christmas from a happy wife."

Lisa Stewart
"My Son purchased his wedding jewelry from your store in Midvale, Utah recently and loved your staff. So I took a chance and made a small online Christmas purchase hoping it would get shipped and delivered although I was so very late getting it ordered.

My package arrived on the day I hoped for without a problem. I thank you for the great service and indeed you made me feel like I have a friend in the diamond business!!"

Douglas Egbert -Dillon, MT
"I recently purchased a sapphire and diamond anniversary band through shaneco.com. I used the livechat feature with "Ryan" because the ring had to be sized larger than what was offered online. The ring arrived in time for our anniversary (valentine's day) and my wife really fell in love with it. The whole experience was great and special thanks to Ryan for his assistance."

Ron Dennison -Colorado Springs, CO
"Just wanted to drop you a quick email as I have now received my Lieberfarb Platinum Wedding Band.

I’m extremely pleased with the design, the quality and most of all service I have received from you and your company.

I can say that the after Sales and Service which I have received have been excellent and I would definitely consider using Shane & Co again. (albeit hopefully not for another Wedding band!)"

Ryan Pepperdine -Worcesteshire, UK
"I recently bought a wedding band via ShaneCo.com, and online customer service representative Cinda N. was very helpful. She was kind, courteous, responsive with sending links and taking down information, and very personable. I receive a lot of very poor customer service, and I do not tolerate it. However I feel that it is equally important to recognize and commend those hard-working, bright customer service individuals that do stand out and offer excellent, personable service."

James Boyd -Seattle, WA
"I just had to let you know how impressed I was with your website and all the wonderful information you provided. I had been searching the website for information on diamonds in simple terms that a layman could understand and hadn't found what I was looking for until I found you. You did a fantastic job! Your visual aids with clicking on a diamond to compare color and clarity was outstanding. Regarding any future purchases I would be happy and confident in using your company."

Isabel Kuver