Everyday Value We offer our best prices every day rather than using sales or making special deals. Our online prices always match our showroom prices. Our salespeople and customer service representatives are not paid on commission, so you never feel pressured. Lifetime Value Many people prefer to keep their original jewelry and trade in just the main diamond, ruby or sapphire for a larger, more expensive stone. This practice is most common on engagement rings, solitaire rings or pendants, and stud earrings. For any stone you have mounted in a ring, as well as any stud earrings or solitaire pendants you purchase, you will receive the full value that you paid as credit toward the purchase of any other stone of greater value. For all Shane Co. jewelry made of gold or platinum and set with any diamonds, rubies or sapphires, you will receive the full value that you paid as a credit toward another piece of jewelry, provided that your new purchase is double the value of the original purchase. (Pearls and men's fashion accessories are made of materials which, by nature, deteriorate over time; therefore, we cannot take those products back on a trade.) Although we cannot sell your second-hand jewelry, because we don't sell used jewelry in our showrooms, we can wholesale your second-hand stones to select vendors of ours. As a result, our trade-in allowance policy differs between jewelry pieces and stone upgrades. Thank you for understanding our philosophy of trying to give you the most we can, where we can. Shane Co.’s Lifetime Warranty, Trade-in and Upgrade policies apply to the original owner only and are not transferable. Free Lifetime Guarantee Shane Co. is committed to your lifetime satisfaction. We want to be your jeweler for life, so our promise to you is that we guarantee your jewelry for as long as you own it, for free. (complete details) Theft & Replacement Policy If your Shane Co. jewelry is stolen, and you provide a police report describing the stolen jewelry, you will be able to purchase replacement jewelry at a substantial discount. If the item was insured, we will work with your insurance company. If it was not insured, we will work with you directly and personally provide you with the same discount that we would offer an insurance company.