Money-Back Guarantee Every purchase comes with our 120-day money-back guarantee. If you are not completely satisfied - for any reason - we will fully refund the purchase price, as long as the merchandise is in its original condition. Returns can be made by mail, or at any Shane Co. store. Security Your personal information is not shared with anyone, other than what is required to service your account (such as sharing your address with the shipping company). Your sensitive information (such as credit card number and phone number) is protected by VeriSign, the industry's leading encryption software. Every purchase you make on ShaneCo.com is guaranteed; you are never accountable for fraudulent charges. We also do everything in our power to protect customer information off-line. All of our customers' information is restricted in our offices. Only employees who need the information to perform a specific task are granted access to personally identifiable information. Shipping Free FedEx 2nd day shipping on all domestic orders. Free overnight shipping on all domestic orders over $1,000. Your order will be shipped fully insured at no additional cost. FedEx will require an adult's signature to ensure safe delivery. You will not be billed for your purchase until it is shipped. You may cancel your order - at no charge - any time prior to shipment. Every order arrives in a gift box, ready for giving. You may include a personalized gift note with your order. A certified appraisal is included with every jewelry order.