Shane Co. is seeking a Service Operations Manager to join its IT operations team in Centennial, CO. The IT group has undergone a recent transformation and the IT leadership is looking for a services driven manager to support application integration, network infrastructure design and managing successful delivery of key technology projects. To meet this goal, we are looking for an energetic, innovative and flexible individual who has a solid background in services management and collaborative execution. The candidate must be prepared to roll their sleeves up and take on multiple challenges in addition to making an impact by thinking differently, introducing innovation and managing change.
The Service Operations Manager position will report directly to the VP of Infrastructure solutions and will manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved and will ensure that customer expectations are met or exceeded. Responsible for performance objectives, meeting defined metrics/benchmarks, and instilling or maintaining standards and processes that drive effective customer service and meet requirements. This will be a global supporting role and require interaction with teams outside the US on a frequent basis.
Key Responsibilities (% of Time)
Background and Technical Experience