Everyday Value
We offer our best prices every day rather than using sales or making special deals.
Our salespeople and Customer Service Representatives are not paid on commission, so you never feel pressured.
Lifetime Value
Many people prefer to keep their original jewelry and trade in just the main diamond, ruby or sapphire for a larger, more expensive stone. This practice is most common on engagement rings, solitaire rings or pendants, and stud earrings. For any Shane Co. diamond you have mounted in a ring, as well as any stud earrings or solitaire pendants you purchase, you will receive the full value that you paid as credit toward the purchase of any other diamond of greater value. All that is required is a minimum of a one dollar increase.
For all Shane Co. jewelry made of gold, platinum, diamonds, rubies or sapphires, you will receive the full value as credit toward another piece of jewelry, provided your new purchase is double the value of the original purchase. (Pearls and men's fashion accessories are made of materials which, by nature, deteriorate over time; therefore, we cannot take those products back on a trade.)
Shane Co. does not sell jewelry purchased outside of Shane Co. However, because gold and some precious stones may have value on the wholesale market, we may be able to offer you a trade-in allowance for your second-hand jewelry, based on the prevailing fair market value of its gemstones and metal. You may then use this allowance towards the purchase of Shane Co. jewelry. We are unable to pay cash for second-hand jewelry, and we cannot guarantee that we will accept your second-hand jewelry for trade-in.
Free Lifetime Warranty
Shane Co. is committed to your lifetime satisfaction. We want to be your jeweler for life, so our promise to you is that we guarantee your jewelry for as long as you own it, for free (complete details).
Theft & Replacement Policy
If your Shane Co. jewelry is stolen, and you provide a police report describing the stolen jewelry, you will be able to purchase replacement jewelry at a discount. If the item was insured, we will work with your insurance company. If it was not insured, we will work with you directly and personally provide you with the same discount that we would offer an insurance company. We don't want to profit from your loss.
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