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Risk Free Purchases

60-day Refund & Exchange Guarantee
  • Every purchase is covered by our 60-day Refund & Exchange Guarantee.
  • If you are not completely satisfied - for any reason - you may receive a full refund of the purchase price, as long as the merchandise is in its original condition, or exchange the merchandise and receive full credit towards another purchase.
  • Special orders and custom engraved jewelry are not eligible for refund or exchange.
  • Returns can be made by mail, or at any Shane Co. store.

    • Security
  • Your personal information is not shared with anyone, other than what is required to service your account (such as sharing your address with the shipping company).
  • Your sensitive information (such as credit card number and phone number) is protected by VeriSign, the industry's leading encryption software.
  • Every purchase you make on ShaneCo.com is guaranteed; you are never accountable for fraudulent charges.
  • We also do everything in our power to protect customer information off-line. All of our customers' information is restricted in our offices. Only employees who need the information to perform a specific task are granted access to personally identifiable information.

    • Shipping
  • Free FedEx 2nd day shipping on all domestic orders. Free priority overnight shipping on all domestic orders $2,000 and over.
  • Your order will be shipped fully insured at no additional cost. FedEx will require a signature to ensure safe delivery.
  • You will not be billed for your purchase until it is shipped. You may cancel your order - at no charge - any time prior to shipment.
  • Every order arrives in a gift box, ready for giving.
  • You may include a personalized gift note with your order.
  • A certified appraisal is included with every jewelry order.


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    I just ordered a ring and cannot describe how enjoyable of an experience it was. I was completely impressed with your service. The ring is incredible. You have made me and my fiancé very, very happy.
    Matthew and Kacie - West Lafayette, IN