60-day Money-back Guarantee
Every purchase is covered by our 60-day Money-back Guarantee.
If you are not completely satisfied - for any reason - you may receive a full refund of the purchase price within 60 days, as long as the merchandise is in its original condition and has not been worked on by any jeweler outside of Shane Co.; or you may exchange the merchandise and receive full credit towards another purchase.
Special orders and custom engraved jewelry are not eligible for refund or exchange.
Returns can be made by mail, or at any Shane Co. store.
Security
Your personal information is not shared with anyone, other than what is required to service your account (such as sharing your address with the shipping company).
Your sensitive information (such as credit card number and phone number) is protected by VeriSign, the industry's leading encryption software.
Every purchase you make on ShaneCo.com is guaranteed; you are never accountable for fraudulent charges.
We also do everything in our power to protect customer information off-line. All of our customers' information is restricted in our offices. Only employees who need the information to perform a specific task are granted access to personally identifiable information.
Shipping
Free FedEx 2nd day shipping on all domestic orders of $100 or more. FedEx 2nd day shipping for only $5.50 on all domestic orders under $100. Free priority overnight shipping on all domestic orders $2,000 and over.Your order will be shipped fully insured at no additional cost. FedEx will require a signature to ensure safe delivery.
You will not be billed for your purchase until it is shipped. You may cancel your order - at no charge - any time prior to shipment.
Every order arrives in a gift box, ready for giving.
You may include a personalized gift note with your order.
A certified appraisal is included with every jewelry order.
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