Returns < Customer Service 60-Day Money-back Guarantee If, for any reason, you are not completely satisfied with any jewelry purchase from Shane Co., you may return it within 60 days, as long as the merchandise is in its original condition and has not been worked on by any jeweler outside of Shane Co. For returns, please call us toll-free at 1-866-467-4263. You can return your merchandise to any Shane Co. store, or by mail to ShaneCo.com. Upon receipt of the returned item we will credit your account. Send any ShaneCo.com merchandise returns to: ShaneCo.com c/o Brinks Incorporated 2203 Uravan Street Aurora, CO 80011 Phone: 1-866-467-4263 (Outside U.S.: 1-720-874-0203) Please return your purchase via the U.S. Postal Service. Be sure to insure the package for the amount you paid and send it Return Receipt Requested.