At Shane Co., we're committed to your complete satisfaction. We guarantee all merchandise made entirely of gold or platinum, and all merchandise made entirely of gold or platinum and containing diamonds, rubies or sapphires, for life for free. (Pearls, by nature, are organic and tend to deteriorate over time. Likewise, our unique men's accessories constructed from materials such as rubber, leather, stainless steel, carbon fiber, tungsten, and titanium, are either not meant to last a lifetime or are non-precious metals, and therefore, merchandise containing these materials is not covered by our Free Lifetime Warranty and is not eligible for trade-in or upgrade. With proper care, you should enjoy years of pleasure from these items.)

Shane Co.'s Free Lifetime Warranty, Trade-in and Upgrade policies apply to the original owner only and are not transferable.

We shall clean, polish, examine prongs, provide services and regular maintenance needed due to normal wear (including retipping) on your Shane Co. jewelry free of charge for as long as you own your jewelry. We warrant and guarantee the quality of your Shane Co. jewelry for life as long as you allow only a Shane Co. jeweler to work on it. We recommend that you bring your Shane Co. jewelry to us every six months for an inspection. That way, we can spot any potential maintenance issues and provide free preventive maintenance before problems occur. This warranty does not apply to lost, stolen or abused merchandise.

Jewelry inspection, cleaning and maintenance at your convenience.

---

You are welcome to bring your Shane Co. jewelry to any of our showrooms at any time for inspection, cleaning, or any other maintenance it may need. It is helpful to bring the certified appraisal that accompanied your original purchase with you so that we can document the work performed, but it is not required to keep your warranty valid.

Alternatively, you can have your jewelry serviced by mailing it to the Shane Co. Service Center at:

ShaneCo.com
c/o Brinks Incorporated
2203 Uravan Street
Aurora, CO 80011

Enclose the original copy of the certified appraisal with the jewelry item. If you cannot locate the appraisal, call us at 1-866-467-4263 and we will generate a new one from our records. Don't worry; your warranty will not be voided if you don't bring/send the original form.

Mail your package via the United States Postal Service Certified Mail, Insured, Return Receipt Requested. Insure it for the certified appraisal amount.

We will carefully inspect your jewelry and professionally clean it. If we discover any potential problems requiring attention, we will correct them free of charge.

If the jewelry is in good condition, or once any needed repairs are completed, we will sign and date the appraisal form and mail your jewelry back to you, at our expense, within three business days of receiving it.


If the inspection indicates the need for maintenance or repair, bring the jewelry to any Shane Co. showroom or mail it to the Shane Co. Service Center. This way, we can confirm that the repair is necessary and guarantee that it is performed properly. Unfortunately, if an outside jeweler performs repair work on a piece of Shane Co. jewelry, we cannot verify or guarantee the work, and the Shane Co. lifetime warranty becomes void.