Maintaining the beauty of your Shane Co. jewelry is easy. Simply bring your items to any Shane Co. store for a complimentary cleaning and inspection. A free inspection of your jewelry every six months protects your warranty coverage for life. If we determine that your jewelry needs attention, we will repair it at no cost to you. With our Free Lifetime Warranty, caring for your jewelry is truly hassle-free.
Alternatively, you can have your jewelry serviced by mailing it to the Shane Co. Service Center at:
Click here to download our Return Authorization Form (PDF).
c/o Brinks Incorporated
2203 Uravan Street
Aurora, CO 80011
Enclose the original copy of the certified appraisal with the jewelry item. If you cannot locate the appraisal, call us at 1-866-467-4263 and we will create a new one from our records. Don't worry, your warranty will not be voided if you don't bring/send the original form.
Mail your jewelry via the United States Postal Service Registered Mail, Insured, Return Receipt Requested. Insure your shipment for the certified appraisal amount. Using Registered Mail will allow you to insure your package for up to $25,000 (Learn more at USPS.com). When shipping your jewelry to the Shane Co. Service Center, please ensure you ship in a crush proof box (most customers choose a flat rate box from the Postal Service). Please do not ship merchandise in an envelope, as envelopes (padded or not) do not provide adequate protection for your fine jewelry items.
Questions? Need assistance? Chat, email, or call Shane Co. Online Customer Service at 866-467-4263, Monday-Friday, 7 am - 9 pm, Mountain Time.