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Customer Service

When I started Shane Co. back in 1971, I was determined to offer the best customer service benefits in the retail jewelry industry. Those benefits are why our customers keep coming back to Shane Co. again and again, year after year.

From our superior trade-in policy and Free Lifetime Warranty, to our free FedEx shipping and full 60-day Refund & Exchange Guarantee, Shane Co. puts the needs of our customers first.

You can shop with complete confidence, knowing that your purchases are backed by my personal commitment to your total satisfaction.

Thank you for choosing Shane Co.



Tom Shane
Owner,
Shane Co.




I just received my order. It's beautiful and as advertised. The pearl arrived exactly when I was expecting it. I have been a customer for 18 yrs and will continue to be one. Thanks again!!
Tom Aiken - Vacaville, CA