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At Shane Co., there is a fifth "C", our commitment to you, the customer. Read what other customers had to say about their recent experience with Shane Co.
"I purchased a ¾ carat solitaire necklace for my wife to celebrate our 35th wedding anniversary. Although I was apprehensive about purchasing jewelry on the Internet, I must say that the stone is exquisite. The fire, color and clarity are outstanding.
Thank you for making my wife’s anniversary special!"
Alex Neiberger - Peyton, CO "My wedding is just around the corner. I must admit, finding the right man was not easy. In fact, it took me many years (and many wrong men) before I was able to find the man who is the perfect fit for me.
I imagined that finding the right ring would be a lot easier, but I was wrong...until I found Shane Co. Immediately, I felt at ease. Who would imagine that speaking with someone over the phone while looking at photos could make such an important process feel so simple? I was so comforted by Dave's relaxed, natural demeanor. What an absolute pleasure doing business with him. Dave drew me in while others unknowingly had pushed me away.
Bottom line, I was able to place my order and Shane Co had my rings ready the next day. In hind sight, I realize that finding the right ring could have been the easiest thing ever had I simply turned to Shane Co. from day one."
Cathleen Hannigan - Colorado "I wanted to ensure that one of your Customer Service Representatives (Cinda N.) was commended for her excellent service, friendly attitude and helpful demeanor. She assisted in setting up an online account and took care of the order to my utmost pleasure.
Exceptional quality service like this is what makes a customer for life."
Daniel P. - St. John, MO "Thank you. The pearl necklace is beautiful, my wife loves it. A valentine to remember for sure. Thanks to Dave with whom I spoke in reference to said necklace. Thanks to all the personnel involved in making this purchase and delivery timely and so efficiently handled. You have two customers for life."
Dave and Tina Poorman - Tacoma, WA "I wanted you to know what a wonderful time I had shopping at Shane [Co]. I told the young lady, Lauren, that my husband and I had been to three other stores looking for a bridal set and had explained that we were in a certain budget. One store, the "He went to J....." store seem not to understand that we were firm on the amount we were going to spend, but no, they just kept bringing out rings (of course I liked) but two to three thousand more than we were spending. Bye-bye! We went to two other stores but nothing they showed really hit me for the price. So your establishment is where I ended up.
I walked into Shane [Co.], of course a little uneasy and unsure of what to expect. Wow!!! What a major difference! Lauren was fantastic. I am sure she could tell I was a little nervous and she immediately made me comfortable. By the time we were done comparing this ring to that ring and this diamond in this one and such, I felt like we had known each other forever. I not only have a beautiful bridal set on, but do not have to worry that I was pressured into going out of my budget to get it.
I could go on and on, but I thought it important to let you know that I really do feel I have a friend in the diamond business and am looking forward to future purchases.
Thank you and thank you Lauren!!!"
Debra Warner - Colorado "My Son purchased his wedding jewelry from your store in Midvale, Utah recently and loved your staff. So I took a chance and made a small online Christmas purchase hoping it would get shipped and delivered although I was so very late getting it ordered.
My package arrived on the day I hoped for without a problem. I thank you for the great service and indeed you made me feel like I have a friend in the diamond business!!"
Douglas Egbert - Dillon, MT "I just had to let you know how impressed I was with your website and all the wonderful information you provided. I had been searching the website for information on diamonds in simple terms that a layman could understand and hadn't found what I was looking for until I found you. You did a fantastic job! Your visual aids with clicking on a diamond to compare color and clarity was outstanding. Regarding any future purchases I would be happy and confident in using your company."
Isabel Kuver "I recently bought a wedding band via ShaneCo.com, and online customer service representative Cinda N. was very helpful. She was kind, courteous, responsive with sending links and taking down information, and very personable. I receive a lot of very poor customer service, and I do not tolerate it. However I feel that it is equally important to recognize and commend those hard-working, bright customer service individuals that do stand out and offer excellent, personable service."
James Boyd - Seattle, WA "I was amazed at the ease I was able to navigate the web site and the options on it, such as viewing the same jewelry in white gold and regular gold colors. I have spent about 2 hours a day looking at web sites for the perfect piece of jewelry and your site was by far the best and easiest to use.
Thank you again for everything."
Jeremy Ryan Miller - Phoenix, AZ "This is the first time that I have purchased anything from your company. I was amazed that it was so easy to design a ring with your website. I give it an A+++. I ordered a wedding set with a heart cut diamond for my girlfriend, in hopes that she will marry me. I just logged off from the live chat with one of your customer service reps and I was very impressed with the help that I received from her. I will be using Shane Co. from now on."
Joel Kirkpatrick - Glendale, AZ "I recently purchased two wedding rings through your web site and was amazed at the dedication, knowledge and friendliness of Cinda Newman. She was a delight to work with over the phone. Not only did she have excellent knowledge of the items I had questions about, she told me all about the return policy and, if needed, I could take my rings to the local store for repairs, sizing, etc... My rings were promised for one day, yet I received them several days earlier, which was a wonderful surprise.
I can not even begin to tell you how happy and thrilled I am with your company, but more importantly, your employees! I was so impressed with our experience I will never go anywhere else for our jewelry needs.
Thank you for everything and for such a wonderful experience from start to finish!!"
Karen R. Deimeke - St. Charles, MO
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click for hours
Phone service hours are...
Monday - Friday
7:00am - 9:00pm
To find your local Shane Co. store hours, click here.
Direct Diamond Importer Prices
We buy our gemstones directly from the gem cutters in Tel Aviv, Antwerp, Bangkok and Mumbai, eliminating middleman markups, and pass the savings on to you.
Superior Quality for Your Money
We sell only natural gemstones, hand-selected to meet our exacting standards of beauty and value. We also hand match the gemstones in our jewelry to ensure superior color and brilliance for your money.
Free Lifetime Warranty We want to be your jeweler for life, so we promise to guarantee your jewelry for as long as you own it, for free. (Tell me more)
Unconditional 60-Day Refund & Exchange Guarantee
If you are not completely satisfied with any Shane Co. purchase, we'll gladly refund your money within 60 days. Or, at your option, you may exchange the jewelry and receive full credit towards another purchase.
Free FedEx Shipping On Every Order Every order is also fully insured at no extra cost and beautifully gift boxed free of charge and ready to give. (Tell me more)
Free Certified Appraisal
Every purchase comes with a free certified appraisal, which you can use for insurance purposes, resale, or trade-ins.
Fourth Generation Family-Owned Jeweler
Since 1929, the Shane family has been providing superior value and selection and renowned customer service.
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