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Customer Comments
You have heard of the four Cs when buying a diamond...
At Shane Co., there is a fifth "C", our commitment to you, the customer. Read what other customers had to say about their recent experience with Shane Co.
"We have been impressed with team members at the Louisville, KY store. It is a pleasure to work with Emily Foley in looking for that perfect ring. She greets each guest with a smile and welcoming attitude. Always ready to assist all that enter. On one of the days she was off, she had Lauren help me out. Lauren also has identical charisma and charm and is a delight to work with. Thank you for this delightful experience."

Vanessa McCurdy - Louisville, KY
"I am a very difficult customer according to my wife and friends. I came into Shane Company at your Roseville location and was promptly greeted in a very friendly and comfortable manner by several staff members. Kimberly G. was the staff member that assisted me directly at that point and quickly assessed what I was in search of. I was due to get engaged and then married and am by no means a person of wealth. Kim made me comfortable and after some brief questions escorted me to an area that contained some rings that fit my desires. She was very hospitable and retrieved some beverages for me while she gave me a few moments to look at what was in the cases. Kimberly assisted me in finding what my wife and myself define as the "perfect" ring for her with no pressures and a valuable resource of information and knowledge. I want to say Thank You for having staff members such as Kimberly G. who made my experience memorable. This equates to a customer for life and nothing but exceptionally great things said to others about Shane Co."

Shawn L. Shedenhelm - California
"I wanted you to know what a wonderful time I had shopping at Shane [Co]. I told the young lady, Lauren, that my husband and I had been to three other stores looking for a bridal set and had explained that we were in a certain budget. One store, the "He went to J....." store seem not to understand that we were firm on the amount we were going to spend, but no, they just kept bringing out rings (of course I liked) but two to three thousand more than we were spending. Bye-bye! We went to two other stores but nothing they showed really hit me for the price. So your establishment is where I ended up.

I walked into Shane [Co.], of course a little uneasy and unsure of what to expect. Wow!!! What a major difference! Lauren was fantastic. I am sure she could tell I was a little nervous and she immediately made me comfortable. By the time we were done comparing this ring to that ring and this diamond in this one and such, I felt like we had known each other forever. I not only have a beautiful bridal set on, but do not have to worry that I was pressured into going out of my budget to get it.

I could go on and on, but I thought it important to let you know that I really do feel I have a friend in the diamond business and am looking forward to future purchases.

Thank you and thank you Lauren!!!"

Debra Warner - Colorado
"I just had to let you know how impressed I was with your website and all the wonderful information you provided. I had been searching the website for information on diamonds in simple terms that a layman could understand and hadn't found what I was looking for until I found you. You did a fantastic job! Your visual aids with clicking on a diamond to compare color and clarity was outstanding. Regarding any future purchases I would be happy and confident in using your company."

Isabel Kuver
"I recently bought a wedding band via ShaneCo.com, and online customer service representative Cinda N. was very helpful. She was kind, courteous, responsive with sending links and taking down information, and very personable. I receive a lot of very poor customer service, and I do not tolerate it. However I feel that it is equally important to recognize and commend those hard-working, bright customer service individuals that do stand out and offer excellent, personable service."

James Boyd - Seattle, WA
"Just wanted to drop you a quick email as I have now received my Lieberfarb Platinum Wedding Band.

I’m extremely pleased with the design, the quality and most of all service I have received from you and your company.

I can say that the after Sales and Service which I have received have been excellent and I would definitely consider using Shane & Co again. (albeit hopefully not for another Wedding band!)"

Ryan Pepperdine - Worcesteshire, UK
"I recently purchased a sapphire and diamond anniversary band through ShaneCo.com. I used the livechat feature with "Ryan" because the ring had to be sized larger than what was offered online. The ring arrived in time for our anniversary (valentine's day) and my wife really fell in love with it. The whole experience was great and special thanks to Ryan for his assistance."

Ron Dennison - Colorado Springs, CO
"My Son purchased his wedding jewelry from your store in Midvale, Utah recently and loved your staff. So I took a chance and made a small online Christmas purchase hoping it would get shipped and delivered although I was so very late getting it ordered.

My package arrived on the day I hoped for without a problem. I thank you for the great service and indeed you made me feel like I have a friend in the diamond business!!"

Douglas Egbert - Dillon, MT
"I just LOVE the gifts my husband just presented me from Shane Co. Wow, the sapphires are gorgeous and he was given expert help apparently...because I don't need to exchange them! ha-ha

So, Merry Christmas from a happy wife."

Lisa Stewart
"I was amazed at the ease I was able to navigate the web site and the options on it, such as viewing the same jewelry in white gold and regular gold colors. I have spent about 2 hours a day looking at web sites for the perfect piece of jewelry and your site was by far the best and easiest to use.

Thank you again for everything."

Jeremy Ryan Miller - Phoenix, AZ

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